Sassi Beauty Products — Return & Exchange Policy (APPROVED by Edward Oct 25, 2026 — 14 days, seller pays return shipping, no scent-change exchanges)

Applies to Etsy (SassiBeautyProducts) and sassibeautyproducts.com. Market purchases: same policy — bring the item to the Eastern Market tent or message us.

The short version

We want you to love it. Because our products are handmade skincare that touches skin, we cannot resell anything that has been opened or used — so returns are for unopened items, and damaged / wrong / defective orders get a replacement or refund, no return needed.

Cancellations

• Message us as soon as possible. If your order has not shipped yet (we dispatch in 1–3 business days), we will cancel for a full refund.
• Once an order has shipped, it cannot be cancelled — use the return / exchange steps below.

Damaged, defective, wrong, or leaked items — we make it right

• Contact us within 14 days of delivery, with your order number and a photo if you can.
• We will replace the item or refund it, at our cost. You do not need to send a damaged or used product back.
• This covers: item arrives damaged, the wrong scent / product was sent, a jar or bottle leaked in transit, or a product is defective.

Melted body butter (heat in transit)

• Body butter can soften or melt in heat. Melted butter is still usable, fragrant, and effective — it just loses the whipped texture.
• Put it in the fridge to harden, then let it come back to room temperature before use.
• If it leaked, arrived unusable, or melted beyond saving, contact us within 14 days of delivery and we will replace it.

Returns — unopened items only (no scent-change exchanges)

• Unopened, unused, in original packaging: return within 14 days of delivery.
• Seller pays return shipping for approved returns. The original shipping charge is not refunded. The product price is refunded once we receive the item back in resalable condition.
• No scent-change exchanges: we do not swap an item for a different scent. If you want a different scent, return the unopened item under the return rules above and place a new order for the scent you want. Exchanges are only for a wrong, damaged, or defective item, replaced with the same product at our cost.
• Gift sets: the full set must be unopened and returned together.

What we cannot return or exchange

• Opened or used products, except for the damaged / defective / wrong-item cases above.
• Change of mind on an opened product, including scent preference. Please read ingredients carefully, know your allergies, and patch-test a small area before full use.
• Items bought at the market and then used, for the same hygiene reason.

How to start a return, exchange, or replacement

Message us through Etsy, or email customerservice@sassibeautyproducts.com, with:

1. Your order number

2. What happened (damaged / wrong / defective / return / exchange)

3. A photo, if the item is damaged or defective

We will reply with the next step and, where a return applies, the return address.

Note

A stated no-return policy does not stop Etsy from stepping in if an item arrives damaged or significantly not as described — we handle those cases directly, as above, so you do not need to open a case to be looked after.